Which two frameworks can guide conversations with customers? (Select TWO.)

The Cloud Adoption Framework is a guiding resource that helps organizations transition to the cloud effectively. It offers best practices, guidelines, and strategies for adopting cloud technology, making it instrumental during customer conversations related to cloud migration. This framework covers various aspects of cloud adoption, including organizational changes, governance, and technical implementations, which can be essential topics when discussing the cloud journey with customers.

The Total Cost of Ownership (TCO) is also a valuable framework that can guide discussions with customers concerning the financial aspects of cloud services. TCO provides a comprehensive assessment of the costs associated with cloud implementation, taking into account all expenses over the lifecycle of the service. This framework helps customers understand not only the direct costs but also potential savings and benefits, allowing for informed financial decision-making regarding cloud investments.

These two frameworks serve distinct but complementary roles in facilitating meaningful conversations with customers about adopting cloud services, providing both strategic guidance and financial insights. Other options may address specific scenarios or aspects of customer interaction but do not directly encapsulate the broad, strategic guidance necessary for discussions surrounding cloud adoption and economic implications.