Which of the following would be considered best practices when meeting with a customer to gather information about their business challenges? (Select two)

Focusing on listening during customer meetings is essential for gathering accurate and comprehensive information about their business challenges. Active listening allows you to fully understand the customer's needs, preferences, and pain points. By engaging with the customer and demonstrating that you are genuinely interested in their concerns, you create an environment where they feel valued and are more likely to share critical insights. Listening attentively also enables you to ask relevant follow-up questions that can help clarify their challenges further, leading to a more effective discussion.

Additionally, taking detailed notes while engaging with the customer can aid in remembering key points discussed and ensures that you capture the nuances of their responses. However, it is critical to balance note-taking with active engagement to avoid making the customer feel unheard or sidelined in the conversation.

The other options are not aligned with best practices for effective customer engagement. Close-ended questions may limit the depth of the conversation and restrict the information you can gather, while providing possible solutions upfront can create an impression that you're not fully listening to their issues. Taking notes without engaging can also lead to a disconnect and may prevent relationship-building with the customer.